Order Questions
- How do I change/modify my billing address?
There is no need to change the billing address, as we will only ship to the shipping address you left for your order on our website.
Therefore, it does not matter if the billing address is different from the shipping address.
- Can I change/modify my shipping address/size?
We can help you change your order before it is shipped. Once your package has shipped, we will not be able to change anything.
Please contact us via email address: [email protected]
We will do our best to serve you.
- Can I cancel my order?
Yes you can. There are two types of order cancellation.
①. We can help you cancel your order before it is shipped (contact us within 24 hours of placing the order).
②. Please note that we cannot cancel orders that are already packed or have already been shipped with clothes. Therefore, please wait for your package to arrive and you can either keep it or contact us to return it for a refund. Undelivered parcels will be destroyed by third party logistics, please do not refuse to accept them. If the package is rejected by the customer, we can only refund the cost of the item. Since we have paid for the shipping of the package, we cannot refund the shipping cost. For example, if your order is for $50 (including shipping) and the shipping cost is $15, we will refund you $50-15=$35 upon receipt of the returned package.
- Why didn’t I receive an email about my order being shipped?
After placing an order, it may take 1-3 business days for us to prepare. This is our processing time to make sure your order is accurate and it is not included in the shipping time.
We will notify you via email after shipment or if there is any delay.
If you cannot find the email fifteen days after placing your order, please contact our customer service team via email at [email protected].
- Do you restock sold out items?
We may restock some sold out items at any time within the next two weeks. Items that are “sold out” within a few weeks will most likely be removed from our online store.
- Where do you ship your products from?
We currently ship all of our products from China. Generally, products are shipped in the order they are ordered. If any item is out of stock, we will arrange to transfer it from another warehouse’s distribution.
- How do I choose my size?
Take the measurements and compare them with the detailed size chart under the product description. This will help you choose the size that best fits your body type.
“One size does not necessarily fit all sizes, but it does mean that the product is available in one size only.
Delivery
- Are there any additional fees/taxes in addition to the purchase?
Normally, our customers are not charged any customs duties. However, due to increasingly strict customs checks, this can sometimes be the case. We have no control over these charges as customs policies and import duties vary greatly from country to country.
- What can I do if I don’t want my package because of customs duties?
According to our policy, customers are responsible for customs duties, so please contact your local customs office first to obtain your package. If not, your package will most likely be destroyed rather than returned. If the package is rejected by the customer, we can only refund the cost of the item. Since we have already paid for the shipping cost of the package, we cannot refund the shipping cost. For example, if your order is for $50 (including shipping) and the shipping cost is $15, we will refund you $50-15=$35 upon receipt of the returned package.
- Why was my order split into two or more packages?
We will ship parts of your order under the following conditions.
①. The items are in a different warehouse.
②. Different items require additional preparation time.
③. Weight restrictions from customs or courier.
You will receive an email notification when each package is shipped.
- Why does it show that my package has been delivered but not yet delivered?
The package may be delivered to your mailbox or signed for by your neighbor. We recommend that you check your mailbox and contact your neighbor first. Alternatively, you can check with the shipping company using your waybill number and ID.
If you still can’t find your package, please contact our customer service team via email at [email protected].
- How long does delivery usually take?
Delivery time: Total delivery time = processing time + shipping time.
Shipping Time: Standard shipping usually takes 7-15 business days to reach anywhere in the United States.
After the order is shipped, we will update the tracking number via email, you can also find the tracking number in your account.
Delivery times may vary, especially during peak periods. Please be more patient.
- Why does it show that my shipping number is invalid?
If a tracking number is available, the package has been shipped.
The package is first shipped from our warehouse. Then the package will arrive at the shipping company’s processing center to be loaded on the plane. Each shipping company then picks up the package from the airport. Once they have scanned the packages, the website will update the tracking number. Once shipped from our end, it may take 3-5 days to see any activity.
Please wait until the courier arrives at the next stop to update the latest tracking information.
- Why was my package returned?
There are several possible reasons.
①. Incorrect or incomplete address
②. Invalid phone number
③. Unable to ship
- Why did the delivery attempt fail?
There may be the following reasons.
①. Consignee is not available
②. Wrong delivery address
③. Package delayed by shipping company
Please check your waybill number and your ID with the shipping company to arrange a re-delivery. If you still cannot receive your package, please contact our customer service team via email: [email protected]
16.What is the return and refund policy?
Please click on the link to jump to our “Return and Exchange Policy” page for detailed policies on product returns and exchanges.